Privacy policy

Last Updated: June 2024

At fitinlift.com (referred to as "the Site", "we", "us", or "our"), we deeply respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or communicate with us through our customer support channels.

By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you visit or interact with fitinlift.com, we collect certain types of information to process your orders and improve your shopping experience.

  • Personal Information You Provide: When you make a purchase, attempt to make a purchase, or create an account, we collect info including your name, billing address, shipping address, payment information (processed securely through encrypted gateways), email address, and phone number.

  • Communication Data: If you contact us directly via email (contactfitinlift@gmail.com), WhatsApp (+91 88857 643), or Instagram (@officialfitinlift), we collect any details, text, or media you choose to provide to resolve your support inquiry.

  • Automatically Collected Information (Cookies & Tracking): When you browse our site, we automatically collect details about your device, including your IP address, web browser type, time zone, and data from cookies installed on your device. We also track how you browse the store, which gym gear pages you view, and what search terms led you to us.

2. How We Use Your Information

We use the information we collect for the following core business purposes:

  • Fulfillment & Operations: To process payments, arrange shipping, and provide you with order confirmations and invoices.

  • Customer Support: To respond to your questions, troubleshooting needs, or return requests via email, Instagram, or WhatsApp.

  • Risk and Fraud Prevention: To screen orders for potential risk or fraud (specifically via your IP address).

  • Marketing & Engagement: With your permission, to send you updates about new modular gym gear arrivals, home workout tips, and promotional discounts.

3. Sharing Your Personal Information

We do not sell your personal information. However, because we operate using a modern e-commerce and dropshipping model, we must share your data with trusted third parties to run our store:

  • E-Commerce Infrastructure: We use platforms like Shopify to power our online store. You can read how Shopify uses your Personal Information here: Shopify Privacy Policy.

  • Fulfillment Partners: To deliver your gym equipment, your shipping address and phone number are securely shared with our vetted manufacturing and delivery logistics partners.

  • Payment Processors: Your payment details go directly to secure payment gateways (like Stripe, PayPal, or Klarna). We do not store or have access to your full credit card numbers.

  • Analytics & Advertising: We use tools like Google Analytics and Meta (Facebook/Instagram) Pixels to help us understand how our customers use the Site and to deliver highly relevant, tailored ads.

4. Data Retention & Security

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We employ industry-standard secure socket layer (SSL) encryption to protect your data during transit. However, please remember that no method of transmission over the internet is 100% secure.

5. Your Rights (GDPR & CCPA Compliant)

Depending on where you reside (such as the European Union or California), you may have specific rights regarding your personal information:

  • The right to access the personal data we hold about you.

  • The right to request that your personal data be corrected, updated, or deleted.

  • The right to opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

To exercise any of these rights, please email us at contactliftinfit@gmail.com.

6. Changes to This Policy

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please reach out to us through any of our official channels:

  • Email: contactfitinlift@gmail.com

  • WhatsApp Support: 91888 57643

  • Instagram Direct Message: @officialfitinlift